Refund policy

Returns

What is your return policy?

We work with a print-on-demand provider who only makes the items when they are ordered. In order to avoid overproduction, I ask you to think of the environment and not to order unnecessary products.

If something is wrong with your order, you can return it within 14 days.

Please let us know if there is something wrong with your order or if you are dissatisfied by contacting us at hello@seanalyssa.com .

Do you offer refunds?

Refunds are only offered to customers who receive incorrect or damaged items.

If any of these apply, contact our customer support team at hello@seanalyssa.com with photos of the incorrect/damaged items and we will take care of it.

Can I exchange an item for a different size/colour?

Since we work with a print-on-demand provider who doesn't make the items until they are ordered, when they are ordered, we do not currently offer exchanges. To avoid unnecessary production of items, check out our size charts to check which size fits. We have one for each item in our store in the product description. While it is rare, it is possible that an item you ordered was mislabelled. If this is the case, please let us know within one week of receiving your order.

Order at hello@seanalyssa.com. Please include the order number and photos of the mislabelled item. We will send you a new one or refund the purchase price!